General supply conditions.
Subject to the terms of delivery is to regulate the contractual terms of all contracts of Fa. Den Hartog Keramiek the "provider" with the users of the online stores, "you", through The online store closed. The term "provider" or "our" or "we" refers to the owner of the website whose registered office statutory establishment in IJsselstein in the Netherlands. Our company registration number is 30081049 KvK. Utrecht, The term "you" or "user" refers to the user or visitor to our website. In any case, the only valid overall trading conditions apply of the time of application.
1. Come about of the contract.
1.1 The provider of the On-line-Stores are not binding. With the clicking of the order Buttons explain the users obligatorily opposite the provider to want to acquire the contents of the shopping cart. The contract passes declaration of the user after sending the order form to the provider. That declaration reaches the provider immediately after clicking the order Buttons. With these the contract came about.
2. information duty.
2.1 The user is committed to give truthful data with the order. If data of the customer change, in particular name, address, and email address is obligated the user to communicate to the provider this change immediately by e-mail at admin@denhartogkeramiek.nl or with fax.
2.2 If the user omits this information or if it indicates of the beginning on wrong data, in particular a wrong e-mail address, then the provider, as far as a contract came, can withdraw from the contract. The resignation is explained in writing. Writing has been also managed by sending a e-mail.
2.3 The provider sends to the customer immediately after conclusion of the contract a e-mail with the customer information to the e-mail address indicated for the order of the user.
2.4 The defectiveness of the data one assumes, if to the user arranged e-mail returns three times one behind the other, or the achievement due to incorrect address not to be furnished can.
3. Prices / Value Added Tax ( VAT.)
3.1 All the prices indicated on our web pages are net wholesale prices, by piece and also by packing unit (VE) in euro ( € ). excl. the legal value added tax ( VAT.) The prices apply at the time of the order.
3.2 If special offers should apply only to a certain period, then to the period of the special campaign one refers clearly. Special offers and offers are valid so long the articles are in stock. Intermediate sale reserve.
3.3 With indication of the EU value added tax ( VAT.) identification No. we do not compute a Dutch value added tax. If the client should not have these, we are for taxation obligated to compute the Netherlands value added tax separately.
4. Data security.
4,1 Customer data is stored and used exclusively for the completion of the order. It does not take place passing on at third persons, companies or combinations.
4.2 Additional service achievements (newsletter) require the agreement of the user due to the laws mentioned.
5. Supply of the goods, contribution of services.
5.1 All orders are automatically worked on, however at the latest on the working day following on it after its entrance with the provider.
5.2 With the dispossession of the goods to the transport company the provider has accomplished its service and proceeds risk on to the user.
5.3 The services have been immediately provided compared with the user, as far as no other agreements are met. If the service is to be furnished not over the InterNet, and is not discoverable the user under the address indicated by it, then the user comes into delay with the acceptance of the achievement. And the provider has the right the developed by delivery costs on to the user to recover.
5.4 the provider needs no longer to furnish the promised service and can withdraw from the contract, if the user were not to be found twice one behind the other despite written agreement of a date.
5.5 The provider does not provide the agreed service at the agreed time, than the user himself can withdraw of the contract.
5.6 The provider reserves himself the right in the case of not available Article is to provide a equivalent Article in quality and price of certain Article.
5.7 If a replacement of in price and qualitatively equivalent Article is not possible, then can the provider separate of the contract and does not need the promised supply at completion. The provider commits himself in this case to inform the user immediately about the unavailability of Articles.
5.8 The paragraphs applies only, if the provider the unavailability of the promised Articles or service not to represented and opposite the user did not guarantee the supply or achievement contribution.
6. Minimum Order Value.
6.1 Netherlands
There is a minimum order value for the Netherlands in zone 1 of 175,00 Euro and in zone 2 of 225,00 Euro excl. VAT. excl. Shipping costs. If you order do not reach this amount; we are not able to process your order
6.2 All other EU Countries -
There is a minimum order value for whole Europe of 350, 00 Euro excl. VAT. excl. Shipping costs, If you order do not reach this amount; we are not able to process your order. Before you send an order, please note the following conditions. Due to the fragile nature of our products, all orders must be placed on pallets to be shipped and delivered. The minimum shipping costs per order is the price for 1 pallet, Please see shipping cost Europe for shipping cost UK or any other EU country. Value of goods on a pallet (width x length: 80 cm. x 120 cm. loading height: 200 cm. Weight approx. 400 kg.) Approx. 500 to 750 Euro's worth of goods on a pallet.
7. Order / Packing units.
7.1 Articles are available only in the respectively given packing units. Smaller quantity to mix can not be ordered. If you would like to order articles from our assortment, then you can make your order directly over our 24 hours a day and 7 days a week on-line Store. Naturally you can send us also a fax with the necessary order data.
8. Packing costs.
8.1 The provider carries the costs of packing, in exceptional cases and after previous arrangement the customer.
9. Dispatch of Samples.
9.1 the dispatch of Samples is not possible!
10. Payment of the invoice.
10.1 The purchase price or the compensation is immediately due, as far as nothing different one is agreed upon.
10.2 Prepayment for all export orders and supplies. After receiving our invoice by E-mail the total amount of the invoice has to be deposited to our bank account via International bank transfer. When the money is on our account, your order will be send.
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10.3 Refused orders or payment: 20% fee of the invoice value will be charge on the user. concerning unpacking and restocking etc. etc. .
11. Qualities / descriptions.
11.1 The qualities of our goods are, so far not differing mentioned, commercial quality, i.e., Articles identically to florist market quality. Articles are mentioned like in respective descriptions. With specification, colors or other characteristics measured are these than to be approximately always regarded. With our article illustrations all possible decorations, to the articles, are not different if this is not indicated differently.
12. Goods returned / Returning consignments .
12.1 The user has been obliged, after reception of goods these goods immediate to check on errors. He or they determines errors, thus it has to notify that immediate compared with the provider. If it leaves behind that, thus can claim compared with the provider no more because of these errors applying guarantee.
12.2 Returning goods is not possible. Justified complaints in writing, by letter, fax or e-mail our are announced till 5 days after reception of the goods. A justified complaint will as soon as possible become treats and on discharged. Returning consignments are only accepted with our approval.
13. Property reservation.
13.1 The supplied commodity property of the provider remains up to the complete payment of the purchase price.
14. Appropriate right.
14.1 On agreements with the provider exclusively Dutch right applies.
15. Deviating conditions of the customer.
15.1 In case the customer uses own general supply conditions, which deviate substantive from these general supply conditions, exclusively the general supply conditions of the provider apply.
16. All possible question.
16.1 Feel free to send us an email with questions or comments about any of the items on our website.
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17. Print Errors.
17.1 For any print errors on our web pages we do not take any adhesion.
18. No sale to private individuals !
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